Question 1

What is DiaspoCare?

Accepted Answer

DiaspoCare is a health-fintech platform connecting African diaspora supporters with healthcare infrastructure in Africa. Diaspora members fund purpose-locked health wallets; their families use those wallets to book care at verified hPod screening units and partner clinics. Every transaction is auditable in real time.

Question 2

How do I sign up?

Accepted Answer

Create a free account at diaspocare.ai/register. You can start with a free plan and one health wallet immediately. No credit card required for the free tier.

Question 3

Which countries do you operate in?

Accepted Answer

We are currently piloting in Nyandarua County, Kenya. We are capturing demand signals for additional countries including Nigeria, Ghana, Uganda, and South Africa.

Question 4

What is a health wallet?

Accepted Answer

A health wallet is a purpose-locked fund for verified healthcare. Unlike a general remittance, the funds can only be used for booked care at verified facilities. If care doesn't happen, the funds are refunded.

Question 5

Can I get a refund?

Accepted Answer

Yes. If a booked care appointment is cancelled or doesn't happen, funds are automatically returned to the wallet. For full wallet withdrawal, use the refund request flow in your account settings.

Question 6

What payment methods do you accept?

Accepted Answer

We accept card payments via Stripe, M-Pesa mobile money, and Cellulant Tingg. Additional regional payment rails are available depending on your country.

Question 7

What currencies do you support?

Accepted Answer

Wallets support USD, KES, NGN, EUR, and GBP. Currency conversion is applied at real market rates at the time of each transaction.

Question 8

What kinds of screenings do hPods offer?

Accepted Answer

hPods screen for blood pressure, blood glucose, kidney function, peak flow (asthma), malaria rapid diagnostic, and HIV.

Question 9

What is Pool decomposition?

Accepted Answer

Pool decomposition is DiaspoCare's transparent fee structure. When a $10 screening is completed, the fee splits: $1.74 to consumables, $1.52 to the facility and staff, and $6.74 net split between investor cost recovery and operations. Every split is shown on your receipt.

Question 10

Do I have to subscribe to use DiaspoCare?

Accepted Answer

No. The Free plan includes one health wallet with no monthly fee. Subscription fees apply only if you need additional wallets.

Question 11

Can I cancel?

Accepted Answer

Yes — cancel anytime before your next billing date with no fees. Your wallets and ledger history remain accessible. You revert to the Free plan at the end of your paid period.

Question 12

Is my data safe?

Accepted Answer

All data is encrypted in transit and at rest. Health records are stored separately from financial records. We do not sell or share personal data with third parties for marketing.